Airlines and Outsourcing
I heard about this the other day and was quite surprised when I heard the figure of 53% of all airline maintenance being outsourced. (To the low bidder)
The Northwest Airlines representative defended the decision to outsource by saying that if a contractor proves to be deficient, they will terminate their contract with them and hire another firm. And how will they know if they are less than efficient? Should I worry if I find a little slip of paper in the seatback pocket that says, "Inspected by #37, Elbonia Airlines Maintenance LLP."?
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