when you need him?
I’m having one of those bad days. I’ve been tracking my new Dell computer and it was last seen in Fresno…early Monday morning. Then I received no more updates from DHL? So I did the usual and sent an email to DHL asking for the status update on the order. Surprise! They don’t deliver to our area so they gave the package to USPS. Bad move. Because we have no mail delivery at our house and use a post office box, they will not deliver packages. Of course the packages have the physical address on them, not the PO Box. Because DHL was delivering them! Duh. And all of which means that the local post office will see the packages and send them back. How do I know? I've been through this scenario with other vendors that switch to USPS.
Being a unilateral decision on the part of DHL, no one was aware of this little problem until I contacted them. And then contacted Dell; in India.
Now here’s a simple question or two; if Dell is as ‘connected’ as they should be, why didn’t they know that DHL couldn’t deliver the packages and give UPS or FedEx the business? And why did DHL accept the packages, knowing full well that they could not deliver them? Inquiring minds are eager to know!
OK, I've vented and will be OK for a few hours.
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