It doesn't seem to end...

The Dell Dilemma continues… I’ve been involved in half a dozen emails to India this morning and if it wasn’t so IRRITATING, it would be funny. The one I liked the most was when I was told that the mouse and keyboard were ‘in production’ and would be shipped in 8 business days. Apparently Dell doesn’t keep keyboards and mice around the old Dell factory, ready to pop into a box and ship. They must be produced first. So I had this vision of Elbonia, you know, the place that the comic strip character Dilbert has so much fun with; and in my vision the Elbonian boss is picking up the phone and Dell is on the line.

Dell: We have an emergency. We just found out that Mr. Dunn wants a keyboard and a mouse with his computer!

Boss: Impossible. The plant is closed for the holidays.

Dell: What holiday?

Boss: Is ancient and traditional Elbonian holiday. So ancient we forgot what is called.

Dell: We have no time for holidays! You must call the workers back in and build a mouse and a keyboard for Mr. Dunn. And while you’re at it…build two. Who knows who else might need one.