We have our 3 year old oven back in operation. After 5 weeks of waiting for the part needed to make it work once again, we were told that, thanks to our 'extended warranty' we had saved close to $400. Which is close to what we paid for our extended warranty. Mysterious?
I can't help but imagine a conversation among the board members of a large manufacturing plant; perhaps Maytag?
CEO: Profits are down. What else can we do to lower our costs?
CFO: Well, since we already pay our employees so little, there isn't much left to cut.
Mfg. Dir: The big part of the problem is the shoddy work. But since we don't pay very much, I can't get any decent help.
CEO: What if…we sold 'extended warranties' to our customers? That way the customers would keep on paying for the product. Even though it was a defective product to begin with. And we can cut wages again!
All: Brilliant!
Extended warranties, yes! My sentiment exactly! Replace quality with a warranty! I recently bought a computer and they actually told me in the store that I needed to get the warranty because "they don't make them [computer parts] like they used to." Gee, why don't they just "make them like they used to" instead of putting a "warranty" on it? Used to be, a warranty was a guarantee of quality, now it's a replacement for quality.
ReplyDeleteShocking to hear "like they used to" and realize we're talking about a decade or so ago, well within even our kids' lifetimes!
Grumble, grumble... must be gettin' old...
You might think that offering an extended warranty would be embarrassing for a company. You might and you should... but no one is embarrassed at all.
ReplyDeleteAnd what did it cost you in not being able to use said stove?....
ReplyDelete"what did it cost you in not being able to use said stove?"
ReplyDeleteI would estimate that to be somewhere close to $5,000. I will send them a bill...